Job description:

Within delegated authority, the Information Systems Assistant/GS5 will carry out the following duties:

• Provides support for computer information systems, applications support, server operations and administration, implementation of network projects, databases and applications in assigned areas and troubleshoots for various applications i.e., service support.
• Provides timely and efficient IT support to all Mission components and sites.
• Receives and logs problem calls or service requests in the automated tracking system.
• Attempts to resolve problem calls or service requests on initial contact.
• Diagnoses and resolves relatively simple hardware, software, or connectivity problems.
• Assists Network unit to provide network connective in the mission area and all team sites.
• Performs tasks related to scheduled service requests, including equipment replacement and transfer, equipment installation/uninstallation, software installation, LAN connection, returns to stock, etc.,
• Escalates problems to the appropriate parties in accordance with established procedures.
• Provides basic training to end0-users on the use of standard systems.
• Distributes and deploys new computers and IT equipment in the Mission.
• Cooperates with Assets Management Unit to update the issuance and return to stock items.
• Takes charge of the Help Desk management in the absence of supervisor
• Keeps abreast of developments in technology both in the UN and in the industry in general.

• Monitors the performance of the LAN, and high speed Internet access facilities.
• Assists in the implementation of ad-hoc LAN support requirements with departmental focal points.
• Provides remote operations and maintenance service and advanced technical support for access routers on the Wide Area Network.
• Maintains LAN equipment inventory.
• Prepares and revises network diagrams and network documentations.

• Maintains WAN equipment inventory and tracks repair history of WAN nodal equipment and modules.

• Maintains Network Control Centre/Network Operations Centre records and Wide Area network documentation
• Performs other related duties as required.

Full job details can be found in the PDF below: