Information Systems Assistant - Tripoli
Job description:
Within delegated authority, the Information Systems Assistant/GS5 will carry out the following duties:
- Provides support for computer information systems, applications support, server operations and administration, implementation of network projects, databases and applications in assigned areas and troubleshoots for various applications i.e., service support.
- Provides timely and efficient IT support to all Mission components and sites.
- Receives and logs problem calls or service requests in the automated tracking system.
- Attempts to resolve problem calls or service requests on initial contact.
- Diagnoses and resolves relatively simple hardware, software, or connectivity problems.
- Assists Network unit to provide network connective in the mission area and all team sites.
- Performs tasks related to scheduled service requests, including equipment replacement and transfer, equipment installation/uninstallation, software installation, LAN connection, returns to stock, etc.,
- Escalates problems to the appropriate parties in accordance with established procedures.
- Provides basic training to end0-users on the use of standard systems.
- Distributes and deploys new computers and IT equipment in the Mission.
- Cooperates with Assets Management Unit to update the issuance and return to stock items.
- Takes charge of the Help Desk management in the absence of supervisor
- Keeps abreast of developments in technology both in the UN and in the industry in general.
- Monitors the performance of the LAN, and high speed Internet access facilities.
- Assists in the implementation of ad-hoc LAN support requirements with departmental focal points.
- Provides remote operations and maintenance service and advanced technical support for access routers on the Wide Area Network.
- Maintains LAN equipment inventory.
- Prepares and revises network diagrams and network documentations.
- Maintains WAN equipment inventory and tracks repair history of WAN nodal equipment and modules.
- Maintains Network Control Centre/Network Operations Centre records and Wide Area network documentation
- Performs other related duties as required.
Full job details can be found in the PDF below:
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Application period:
15 Jan 2018 to 13 Feb 2018